Our goal is to get you answers and, if possible, solutions and a resolution. NBC 5 Responds is committed to researching your concerns and recovering your money. You can visit the GoCarma website for more information on how it works and if you have other consumer concerns, reach out to us using our consumer complaint form. They told us, in part, ".the North Central Texas Council of Governments continues to coordinate with our transportation partners to ensure residents are aware of the process to obtain the 50% peak-period discount." You can pay for the lanes using your NTTA TollTag, but the lanes are operated by the North Central Texas Council of Governments. Call NTTA Customer Service at 972-818-NTTA (6882) or visit the NTTA online. The NTTA processes payments for TollTags, TxTags, and EZ TAGs. A transponder device is available if traveling with a child or a passenger without a mobile phone. As with other toll roads in the region, the North Texas Tollway Authority (NTTA) handles all billing and related customer service functions for the TEXpress Lanes.
NORTH TEXAS TOLL TAG DRIVER
It uses Bluetooth technology to detect the driver and second passenger needed to qualify for the discount. The app activates automatically while traveling in a TEXpress lane during weekday peak period traffic periods. It only works if you, the driver and at least one other passenger have downloaded and registered on the GoCarma app, which launched in 2020. Josh Feldman of Dallas reached out to NBC 5 Responds after discovering he wasn't getting the HOV discount on his NTTA TollTag bill even though he was traveling with a passenger during peak traffic hours on the TEXpress lanes.įeldman found out the hard way that the discount isn't automatically applied. NTTA is an organization sanctioned by the State of Texas to develop and maintain high-quality roadways in North Texas.
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